September 18, 2024- Vizient, Inc. and Qualtrics, the leader and creator of the experience management category, announced an innovative strategic partnership to employ experience metrics to transform the way healthcare organizations measure and improve performance. The partnership will help organizations more deeply understand relationships between quality, safety, and patient experiences.
This collaboration will move beyond traditional siloed measurement, combining key metrics and benchmarks Vizient and Qualtrics measure in order to drive meaningful improvements in patient outcomes and operational efficiency.
University of Utah Health, Memorial Hermann Health System, and Stanford Health Care—leaders in both clinical care and patient experience— participated in a pilot analysis for this groundbreaking initiative. The results of an initial analysis, presented this week at the Vizient Connections Summit, linked patient experience metrics such as clearer medical provider communication to important clinical outcomes, like emergency room visits, complications, and readmissions.
Historically, healthcare organizations have relied on siloed, retrospective data to measure performance and patient satisfaction. This new partnership between Vizient and Qualtrics will introduce a dynamic, forward-looking approach, allowing healthcare organizations to proactively manage performance and address clinical challenges