July 21, 2023 – Sysmex America has received three 2023 IMV ServiceTrak™ Clinical Laboratory Awards for its hematology systems — best customer satisfaction, best system performance and best OEM service performance. IMV, part of Science and Medicine Group, is the leading market research and business intelligence provider to the laboratory diagnostic industry.
IMV produces an annual series of proprietary ServiceTrak™ Clinical Laboratory reports derived from extensive phone and online interviews with laboratory testing professionals in hospitals in the U.S. These reports present an independent analysis of service trends in laboratory diagnostics and include manufacturer ratings for each instrument type.
This wave of the 2023 ServiceTrak™ Clinical Laboratory Awards are based on interviews conducted in 2023 with respondents in over 1,300 clinical testing locations having 1,554 instruments. These numbers are reflective of hematology systems and coagulation analyzers only.