October 27, 2023- The nation’s hospital systems overwhelmingly meet patient expectations when it comes to receiving care reveals a new national poll from Morning Consult and released by the American Hospital Association (AHA).
The survey found that health care systems — defined in this survey as organizations that include at least one hospital and at least one physician practice — facilitate ease of care and accessibility and provide peace of mind to patients who seek specialists or believe they may need complex care in the future.
Patients said hospital systems were:
Coordinated
- 83% of patients agree their hospital system made it easier for their providers to coordinate care on their behalf
- An overwhelming 89% like that their care comes from the same place instead of a patchwork of providers
Accessible
- Nearly all patients (91%) surveyed cited the ability of their care team to easily access their medical history, lab results or other essential health information as a benefit of receiving care in a hospital system
- 8 in 10 patients (82%) agree their care within a hospital system was efficient and accessible
- Nearly 9 in 10 patients (89%) find comfort that their hospital system has specialists or provides complex care that they may need in the future
Responsive
- Most patients said it was easy to get a referral (82%) and a specialist appointment (84%) or other care provider within their hospital system
- 90% of patients said their lab work or test results were processed in a timely fashion