September 28, 2021 – Ortho Clinical Diagnostics Holding plc (Raritan, NJ) has announced that for the sixth consecutive year its Ortho Care Service and Support program was ranked No. 1 in the diagnostics industry for the 2021 IMV ServiceTrak Awards.
In addition to maintaining its top service and support ranking, Ortho achieved the top ranking in the following categories:
- Overall Manufacturer Performance
- Customer Satisfaction
- Overall System Performance
- Phone/Remote Support Performance
- Clinical Application (LS) Support
- Overall Net Promoter Score
The ranking is based on interviews conducted with laboratory professionals, including Ortho’s customers, from more than 2,000 clinical testing locations operating over 5,000 collective instruments.