December 2, 2021 – CVS Health and Microsoft Corp. announced a new strategic alliance focused on developing innovative solutions to help consumers improve their health and provide CVS Health employees with tools to better serve customers.
The companies say that the collaboration with Microsoft will help CVS Health accelerate a data-driven, personalized customer experience, while complying with the company’s patient privacy and confidentiality policies. By combining information from different areas across the company with high agility, CVS Health will enhance its omnichannel pharmacy capabilities and deliver customized health recommendations when and where consumers need them. CVS Health will also scale up retail loyalty and personalization programs that use advanced Machine Learning models running on the cloud computing service Azure.
“We are rapidly transforming into a consumer-centric, integrated health solutions company, taking a digital-first, technology forward approach to all that we do,” said Roshan Navagamuwa, Chief Information Officer, CVS Health. “Business services at this scale requires a new level of partnership. Our collaboration with Microsoft will accelerate this work and empower our employees to provide quality care that is more personal and affordable.”
Microsoft will continue to expand and partner with CVS Health to reimagine and simplify processes, as part of CVS Health’s technology-driven digitalization program. CVS Health currently leverages Azure cognitive services like Computer Vision and Text Analytics for Health that automate tasks. Azure will play a key role in CVS Health’s acceleration of its digital transformation by expanding the company’s multi-cloud presence to over 1,500 new and existing business applications in Azure cloud.
Microsoft and CVS Health will also explore innovative technology solutions that will support consumers, employees, and ecosystem partners, the companies said. Microsoft HoloLens, Dynamics 365 Guides, and Remote Assist can simplify complex procedures with intuitive tools to help support CVS Health employees. Microsoft Azure AI and cognitive capabilities can also extend to automate administrative and predictive processes and reduce waste through co-innovation with CVS Health’s deep community presence and health care expertise.