September 13, 2024- Cigna Healthcare launched an “E-Treatment” option through MDLIVE by Evernorth. Beginning this month, customers have quick, flexible access to urgent care from board-certified doctors, without any direct interaction via phone or video.
For many common, lower-risk conditions, such as allergies, eye or ear infections, urinary tract infections, and some respiratory illnesses like the flu, customers can submit a virtual clinical interview through the MDLIVE portal, and typically within one hour, they will receive their diagnoses and personalized treatment plans.
Through Cigna’s website, customers get started with MDLIVE’s virtual urgent E-Treatment option. The virtual clinical interview typically takes 8-10 minutes to complete. Once submitted, MDLIVE board-certified doctors review the information and share back a diagnosis and treatment plan. Customers are notified through a text or email when their visit summary is ready, and any needed prescriptions are sent to the customer’s preferred pharmacy. If a higher level of care is needed, a customer’s care can be escalated to a video visit with the same doctor or to in-person care.