Yokl: Why Benchmarking Matters
We all utilize benchmarking is some way, shape or form to determine if we are on the right track with our supply chain operations. But…
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How data standards brought provider and supplier together
Deborah Templeton, R.Ph., MHA, vice president of supply chain services for Geisinger Health System; and Jeff Fallon is director, customer development, Johnson & Johnson Health Care…
Nielsen: When People Don’t Fit Your Culture
Great companies, including great healthcare organizations, go to great lengths to assure that only people who are willing, ready, eager and able to support and…
Jim Clemmer: Lasting Organizational Change Balances Doing and Being
A three decades long trail of failed organizational change efforts stretches back to include excellence, customer focus/service, total quality management, continuous improvement, team building, reengineering,…
Medtronic: HIGPA’s take
HIGPA’s Curtis Rooney weighs in on Medtronic’s decision to cancel some of its GPO contracts: At a time when all participants in the healthcare delivery…
Medtronic and GPOs – Everything Old is New Again
Robert Betz, Ph.D., president of Robert Betz Associates, Inc. (RBA), a well-established federal health policy consulting firm located in the Washington, D.C. area, writes about…
Nielsen: Internal Customer Service
One of the most successful business writers of our time recently wrote these words: “Some of the worst customer service can occur internally – within…
Yokl: Dashboards — Too Much Information and Too Little Time
I don’t think that anyone would disagree that we all are dealing with “Too much information and too little time” to organize and analyze our…
Jim Clemmer: How “Internal Customers” Create Silos, Turf Wars, and Tyrants
The following is a management-related blog by Jim Clemmer. To read more of his blogs, click here As many organizations work to focus on customers…
Yokl: Outsourcing Could Be One Answer
When I look at the huge challenges facing healthcare organizations over the next decade I believe that one answer to this dilemma could be to…