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“Differentiation is the essence of strategy, the prime source of competitive advantage.  You earn [revenue and marketshare] not just by performing a valuable task [or…

Fellow professional speaker and good friend, Donald Cooper, makes this excellent point in his December newsletter: “In many conversations with business owners and their teams…

Harold Miller, Executive Director, Center for Healthcare Quality & Payment Reform, talks about the changes that hospitals will face during the transition to new payment…

Sneak Peek: JHC Editor Mark Thill reviews the book “How Companies Win” in the December issue of JHC. For McDonald’s, the recipe for success for…

What? It’s the last month of the year already! What happened to 2011? When I was a kid I’d snicker when I heard adults talk…

The Centers for Medicare & Medicaid Services announced this fall a new program with a little more “personal” feel toward accountable care. The Innovation Advisors program…

I was just talking with a CEO Client about the development work we’ve been doing with his team. This led to a discussion about the…

Aetna enters accountable care collaboration with Banner Health, introduces Aetna Whole Health Aetna Inc (Hartford, CT) announced an accountable care collaboration with Banner Health (Phoenix,…

The November, 2011 Harvard Business Review, “How I Did It” section contains an interesting and thought provoking article that, in my opinion, all healthcare leaders…

I was doing an assessment and planning retreat with one of the divisions of a large multinational company. The team was bitter about the limitations…